The Customer declares to have read and understood these general conditions of sale.
The sale of products offered by CARAVANE is subject to these general conditions. Placing an order on the Site implies the Customer's full and unreserved acceptance of these general conditions of sale.

In this regard, the Client has the option to download, save and reproduce the general conditions.

The contract for the sale of a good purchased on the Site consists of the general conditions of sale in force at the time of the order and the order form.

The Customer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document, but results from his sole placing of the order.

Acceptance of these general conditions is made in the form of a double positive click following reading of these general conditions of sale and constitutes proof that the Customer has read said provisions and will constitute irrevocable acceptance of these terms and conditions.

These general terms and conditions of sale shall prevail over any other general or specific conditions not expressly agreed to by CARAVANE. The fact that CARAVANE does not avail itself at any time of any provision of these general terms and conditions of sale, cannot be interpreted as a waiver of the right to avail itself of this provision at a later date. CARAVANE reserves the right to modify its general terms and conditions of sale at any time. In this case, the modifications will be applicable to sales contracted as soon as the modified general terms and conditions of sale are posted online on the Site.

The purchase of products marketed by CARAVANE does not constitute one of the acts of daily life management, within the meaning of the provisions of Article 1146 of the Civil Code. Consequently, the Customer declares that he has the capacity to contract under the conditions described below, i.e. to be an emancipated minor or to be of legal age and not to be protected within the meaning of Article 488 of the Civil Code.

The products offered for sale online are those presented on the Site. The products are described using descriptive sheets and photos by CARAVANE on the Site with the greatest possible accuracy. CARAVANE nevertheless informs the Customer that, despite all the attention it has shown, the photographs cannot ensure perfect similarity with the product offered for sale, particularly with regard to colors. Differences may result from the color quality of the photographs, the difficulty of displaying the rendering of materials on the screen or, without being exhaustive, technical adaptation. These differences may in no case be interpreted as defects of conformity, result in the cancellation of the sale and engage the liability of CARAVANE.
Any order constitutes express and irrevocable acceptance of the description of the products.

The Customer must ensure before any order that the product ordered can be delivered without difficulty to his home, in particular due to its weight and volume. The Customer must in particular ensure that the product can pass through doors and use any corridors. Delivery through the window is not guaranteed.
The impossibility of delivering the ordered product due to the access conditions of the Customer's home will not engage the responsibility of CARAVANE.

If you have requested a sample for Holi sofas and armchairs, the coverings of the products delivered will comply with the chosen sample in terms of quality, it being specified that slight nuances in color or differences in dimensions are possible, our products being manufactured individually.

The prices of the products offered for sale on the Site are expressed in euros, including VAT, and are valid only on the Site. These prices do not include delivery and package preparation costs, which will be indicated before the final validation of each order. The prices of the products may be modified at any time by CARAVANE and without prior information to the Customer. The products will be invoiced on the basis of the prices in effect at the time the order is registered.
Any order constitutes express and irrevocable acceptance of the prices of the products.

For international orders, product prices are indicated in euros, including VAT, but excluding customs fees. Customs fees must be paid by the Customer directly to the carrier.

Before making a purchase on the Site, the Customer must first register on the Site. To this end, he/she must have a personal account. All stages of the sale are clearly identified on the Site in accordance with the provisions of Article 1125 of the Civil Code.

The contractualization procedure includes the following steps:

• Step 1: selection and validation of products, the Customer can at this stage modify his order and correct it;
• Step 2: referencing the mandatory fields of the identification and information forms;
• Step 3: consultation of the general conditions of sale;
• Step 4: acceptance of all general conditions of sale;
• Step 5: Place the order by clicking on the “order with payment obligation” tab

In application of this process, the Customer has the possibility to check the details of his order and its total price, and to correct any errors before definitively validating his order.

The order is only definitively registered after validation by the Customer of his payment agreement and acceptance by the bank of the transaction. The summary of the Customer's order is available in printable version.

As soon as the order is registered, the Customer receives a confirmation email containing the essential elements of the order, including the order number, the list of products ordered and the price details.
All data provided by the Customer during the ordering process and the recorded confirmation of this order constitute proof of the transaction. CARAVANE reserves the right to refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order until this dispute is resolved.

The means of payment on the Site is bank card and exclusively the following cards: Carte Bleu classic, Carte VISA, Carte MASTERCARD.

Other alternative payment methods are offered such as Paypal and payment in 3 installments without fees with Alma:

• The Seller offers its Customers Alma's credit service for the settlement of their purchases and the execution of the payment. This is conditional on the Customer's acceptance of the General Terms and Conditions or the credit agreement proposed by Alma.
• Any refusal by Alma to grant credit for an order may result in the cancellation of the order.
• Any termination of the General Terms and Conditions which bind the Customer and the Seller shall result in the termination of the General Terms and Conditions or the credit agreement between Alma and the Customer.
• Payment in three installments is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
• Amount of purchases :
  
  Only purchases between €250 and €7000 are eligible for payment with Alma
• Fees: By paying in installments with Alma, the Customer does not pay fees.
• Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.
• Termination : Any termination of the T&Cs binding the Seller and the customer, results in the termination of the T&Cs between Alma and the customer.
• For any request to Alma go here: https://help.almapay.com/

For maximum security, CARAVANE works in collaboration with the PayZen system which secures all payment phases to be carried out between the buyer and the bank. The steps are fully encrypted and protected. The protocol used is SSL coupled with bank electronic payment. This means that the information related to the order and the bank card number do not circulate in clear text on the Internet. PayZen does not store the card numbers after transmitting the payment transaction to CARAVANE's bank.

Each invoice is available on the site in the customer account via “my orders”.

The delivery area is the Europe zone plus international. The products will be sent to the delivery address that the Customer indicated during his Order. The delivery costs are calculated according to the weight / volume of the package and the destination country. The delivery of the order is ensured by Colissimo and DPD for Europe and DHL for international. The order is delivered from Monday to Saturday between 8 a.m. and 1 p.m. directly to the address indicated in exchange for a signature. In the event of absence or impossibility of delivery of your package, the postman leaves a notice of passage mentioning the date and the address of the Post Office where you can collect your package on presentation of an identity document.
From the date mentioned on the delivery notice, you have 15 days to collect your package. After this period, it will be automatically returned to the sender.
At any time, thanks to the parcel number sent to you by email, you can track your parcel by connecting to the Colissimo website to find out where it is.

When the order is shipped, the Customer will be informed of its dispatch by Email. CARAVANE commits to a delivery time of less than 15 days.

However, this period being indicative, it could be extended up to a maximum of 30 days. Beyond 30 days the Customer may, by registered letter with acknowledgment of receipt, request the termination of the sales contract or grant an additional period to CARAVANE.
In the event of termination of the sales contract, CARAVANE is required to reimburse the Customer within a maximum of 14 days from receipt of the request for termination of the contract. Any delay in delivery must be reported to CARAVANE within 21 working days after shipment, to allow the carrier to conduct a reliable investigation.

For international orders outside the USA, product prices are indicated in euros, including VAT, but excluding customs fees. Customs fees must be paid by the Customer directly to the carrier.

For the United States, product prices are indicated in dollars (US) excluding customs fees.

Additional charges apply for any order containing bulky products.

Some bulky products cannot be shipped internationally and to certain coastal islands.

Given the volume and dimensions of certain products, it is the Customer's responsibility to ensure, prior to delivery, that the access conditions to the delivery address are compatible (door openings of at least 75 cm); failing this, the Customer will be responsible for either the carrier's provision of additional means or the repeat of the delivery operation.

The transfer of ownership of the products to the Customer will only be made after full payment of the price by the latter, regardless of the delivery date of said products. However, the transfer of the risks of loss and deterioration of the products will be made to the Customer upon receipt of the products by the Customer, who is responsible, in the event of damage or loss (for example: damaged package, already opened, etc.), for making all reservations and exercising all recourse with the postal services.

CARAVANE undertakes to guarantee the conformity of its products within the meaning of articles L211-4 et seq. of the Consumer Code and to replace or reimburse any item with a hidden defect (articles 1641 et seq. of the Civil Code).

To comply with your order, the good must correspond to the description given on the Site and possess the qualities presented or present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.

In accordance with Article L211-11 of the Consumer Code, return costs will be reimbursed, upon receipt of supporting documents, after return of the product if the lack of conformity is confirmed. The Customer is therefore invited to keep the supporting documents for their return. Failing this, if the Customer does not attach their supporting document, they will be reimbursed at the basic postal rate for the delivery of a parcel.
The provisions of this article do not prevent the Customer from benefiting from the right of withdrawal mentioned above.

Generally speaking and subject to the warranty provisions listed above, our sofas are guaranteed for 5 years for the structures, 1 year for the coverings (fabrics, etc.) and 1 year for the mechanisms.

CARAVANE cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a breakdown in service, an external intrusion or the presence of computer viruses.
CARAVANE disclaims all liability for the content of sites to which hypertext links may refer from its own Site.

Furthermore, CARAVANE is exempt from any liability for any failure to meet its contractual obligations in the event of force majeure or unforeseeable circumstances. Force majeure is any event occurring independently of CARAVANE and the Customer that has the consequence of partially or totally preventing the performance of contractual obligations. In addition to those usually recognized by case law, the following are considered cases of force majeure or unforeseeable circumstances: total or partial strikes, internal or external to CARAVANE, lockouts, epidemics, earthquakes, fires, storms, floods, water damage, blockages of means of transport or supplies, government or legal restrictions, and blockages of electronic communications.

In the event of force majeure or unforeseeable circumstances, CARAVANE undertakes to inform the Customer within seven (7) days of its occurrence. If this impediment continues beyond a period of fifteen (15) days, the Customer may request the cancellation of his order.

All elements of the Site are and remain the intellectual and exclusive property of CARAVANE. The Customer is not authorized to reproduce, exploit, distribute, or use for any purpose whatsoever, even partially, elements of the Site whether software, visual or sound. The texts, images, drawings and the layout as well as the graphic charter of this Site are protected by intellectual property law. It is prohibited to copy, extract, distribute, modify or adapt the content of the Site. Downloading and printing of text, images and graphic elements are authorized for private and non-commercial use only. The reproduction of drawings, images, sound documents, video sequences and texts in other electronic or printed publications requires the prior written consent of CARAVANE. Failure to provide authorization is punishable by the offense of counterfeiting. The brands and logos appearing on the Site are registered and protected trademarks. Any total or partial reproduction of these brands and/or logos, made from the elements of the Site without the express authorization of CARAVANE constitutes the offense of counterfeiting punishable by articles L.335-2 and following of the Intellectual Property Code. The databases established by CARAVANE are protected by copyright as well as by the law of July 1, 1998 transposing into the Intellectual Property Code the European directive of March 11, 1996 relating to the legal protection of databases. Any extraction can only be limited and carried out for private purposes. Any simple or hypertext link is strictly prohibited.

Simply consulting the Site does not require registration or identification with CARAVANE.
On the other hand, any order requires prior registration and the creation of a personal account subject to the unreserved acceptance of the Confidentiality and Cookies Policy by the Customer.

The user undertakes, during the registration procedure, to provide complete and accurate data.
The creation of the personal account will result in the recording and computer processing of personal data, including IP addresses, which will be communicated to CARAVANE.

This recording and computer processing are intended to enable the taking and processing of the order, and to ensure delivery to the Customer.

The data is exclusively intended for use by CARAVANE but may also be communicated to its partners when the Customer has expressly accepted their disclosure by checking the corresponding box when ordering. Under no circumstances will this data be commercially transferred to third parties.

The information collected by CARAVANE during a Customer order is necessary for the management of the transaction and, for this purpose, may be communicated in whole or in part to CARAVANE service providers involved in the execution of the order.

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018, the Client has at any time a right of access, rectification, modification, limitation, deletion and finally the right to the portability of personal data concerning him by contacting Caravane Web responsible for this processing:

By mail: CARAVANE, 20 rue Saint-Nicolas – 75012 PARIS
By email to: caravaneweb@caravane.fr
In the event of opposition to the processing of data, no order can be placed.

The privacy policy, actively and unreservedly accepted when creating the personal account, governs the data communicated by the Customer. CARAVANE invites the Customer to consult them again.

These general terms and conditions of online sale are subject to French law. Any disputes that cannot be settled amicably are under the exclusive jurisdiction of the courts of PARIS, notwithstanding multiple defendants or third-party claims, unless otherwise provided for by public policy.

The Private Sales will be held from October 23, 2024 at 8 a.m. to October 27, 2024 at 11:59 p.m. on the website exclusively.

Once your order is validated, it cannot be cancelled.

Following the dispatch of your order, CARAVANE commits to a delivery time of 14 working days.

Please note that this estimated time frame is indicative, and that any delay cannot give rise to damages or cancellation of the current order.

It will not be possible to modify your order once it has been placed, you will have to reorder. The return will be at the customer's expense, no exchanges will be accepted. Returns are accepted within 14 days.