General conditions of sale

Definitions

  • Site: This merchant site accessible at the address www.caravane.fr which aims to sell online, to individuals, interior decoration items (furniture, household linen, lighting, carpets).
  • User: Any Internet user, adult natural person or legal entity, connected to the Site Client: The User having created an account on the CARAVANE Site: The CARAVANE company
  • Personal Data or Data means the information that the User voluntarily provides when opening an Account on the Site and/or that which will be collected in the context of accessing and/or using the Site.
  • Order validation: The firm and definitive confirmation of the details of the order by the Customer, which presupposes acceptance of the General Conditions of Sale.

These general conditions of sale govern the contractual relations between CARAVANE and the Customer and are applicable to any order placed through the Site.

The Customer declares to have read and understood these general conditions of sale.
The sale of products offered by CARAVANE is subject to these general conditions. Placing an order on the Site implies the Customer's full and unreserved acceptance of these general conditions of sale.

In this regard, the Client has the option to download, save and reproduce the general conditions.

The contract for the sale of a good purchased on the Site consists of the general conditions of sale in force at the time of the order and the order form.

The Customer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document, but results from his sole placing of the order.

Acceptance of these general conditions is made in the form of a double positive click following reading of these general conditions of sale and constitutes proof that the Customer has read said provisions and will constitute irrevocable acceptance of these terms and conditions.

These general terms and conditions of sale shall prevail over any other general or specific conditions not expressly agreed to by CARAVANE. The fact that CARAVANE does not avail itself at any time of any provision of these general terms and conditions of sale, cannot be interpreted as a waiver of the right to avail itself of this provision at a later date. CARAVANE reserves the right to modify its general terms and conditions of sale at any time. In this case, the modifications will be applicable to sales contracted as soon as the modified general terms and conditions of sale are posted online on the Site.

The purchase of products marketed by CARAVANE does not constitute one of the acts of daily life management, within the meaning of the provisions of Article 1146 of the Civil Code. Consequently, the Customer declares that he has the capacity to contract under the conditions described below, i.e. to be an emancipated minor or to be of legal age and not to be protected within the meaning of Article 488 of the Civil Code.

The products offered for sale online are those presented on the Site. The products are described using descriptive sheets and photos by CARAVANE on the Site with the greatest possible accuracy. CARAVANE nevertheless informs the Customer that, despite all the attention it has shown, the photographs cannot ensure perfect similarity with the product offered for sale, particularly with regard to colors. Differences may result from the color quality of the photographs, the difficulty of displaying the rendering of materials on the screen or, without being exhaustive, technical adaptation. These differences may in no case be interpreted as defects of conformity, result in the cancellation of the sale and engage the liability of CARAVANE.
Any order constitutes express and irrevocable acceptance of the description of the products.

The Customer must ensure before any order that the product ordered can be delivered without difficulty to his home, in particular due to its weight and volume. The Customer must in particular ensure that the product can pass through doors and use any corridors. Delivery through the window is not guaranteed.
The impossibility of delivering the ordered product due to the access conditions of the Customer's home will not engage the responsibility of CARAVANE.

If you have requested a sample for Holi sofas and armchairs, the coverings of the products delivered will comply with the chosen sample in terms of quality, it being specified that slight nuances in color or differences in dimensions are possible, our products being manufactured individually.

The prices of the products offered for sale on the Site are expressed in euros, including VAT, and are valid only on the Site. These prices do not include delivery and package preparation costs, which will be indicated before the final validation of each order. Product prices may be modified at any time by CARAVANE and without prior notice to the Customer. Products will be invoiced based on the prices in effect at the time the order is registered.
Any order constitutes express and irrevocable acceptance of the prices of the products.

For international orders, product prices are listed in euros, including VAT, excluding customs duties. Customs duties must be paid by the customer directly to the carrier. There is no option to pay customs duties at checkout. Instead, you may be charged upon delivery (DDU - Delivered Duty Unpaid).

Before making a purchase on the Site, the Customer must first register on the Site. To this end, he/she must have a personal account. All stages of the sale are clearly identified on the Site in accordance with the provisions of Article 1125 of the Civil Code.

The contractualization procedure includes the following steps:

  • Step 1: selection and validation of products, the Customer can at this stage modify his order and correct it;
  • Step 2: referencing the mandatory fields of the identification and information forms;
  • Step 3: consultation of the general conditions of sale;
  • Step 4: acceptance of all general conditions of sale;
  • Step 5: Place the order by clicking on the “order with payment obligation” tab

In application of this process, the Customer has the possibility to check the details of his order and its total price, and to correct any errors before definitively validating his order.

The order is only definitively registered after validation by the Customer of his payment agreement and acceptance by the bank of the transaction. The summary of the Customer's order is available in printable version.

As soon as the order is registered, the Customer receives a confirmation email containing the essential elements of the order, including the order number, the list of products ordered and the price details.
All data provided by the Customer during the ordering process and the recorded confirmation of this order constitute proof of the transaction. CARAVANE reserves the right to refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order until this dispute is resolved.

The payment method on the Site is bank card and exclusively the following cards: Carte Bleu classic, Carte VISA, Carte MASTERCARD.

Other alternative payment methods are offered such as Paypal and payment in 3 installments with no fees with Alma:

  • The Seller offers its Customers Alma's credit service for the settlement of their purchases and payment execution. This is subject to the Customer's acceptance of the General Terms and Conditions or the credit agreement offered by Alma.
  • Any refusal by Alma to grant credit for an order may result in its cancellation.
  • Any termination of the General Terms and Conditions which bind the Customer and the Seller shall result in the termination of the General Terms and Conditions or the credit agreement between Alma and the Customer.
  • Payment in three installments is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
  • Amount of purchases :

    Only purchases between €250 and €7,000 are eligible for payment with Alma
  • Fees: By paying in installments with Alma, the Customer does not pay fees.
  • Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.
  • Termination : Any termination of the T&Cs which bind the Seller and the customer, results in the termination of the T&Cs between Alma and the customer.
  • For any inquiries regarding Alma, please go here: https://help.almapay.com/

For maximum security, CARAVANE works in collaboration with the PayZen system which secures all payment phases to be carried out between the buyer and the bank. The steps are fully encrypted and protected. The protocol used is SSL coupled with bank electronic payment. This means that the information related to the order and the bank card number do not circulate in clear text on the Internet. PayZen does not store the card numbers after transmitting the payment transaction to CARAVANE's bank.

Each invoice is available on the site in the customer account via “my orders”.

Delivery and transport

The delivery area covers Europe and international destinations. Products will be sent to the delivery address specified by the Customer when ordering. Delivery costs are calculated based on the weight/volume of the package and the destination country.

Orders are delivered by Colissimo, Geodis, DPD, or Guisnel for Europe and UPS for international deliveries. Packages are delivered Monday through Saturday, directly to the address provided, with a signature required.

In the event of absence or inability to deliver the package, the carrier will leave a calling card stating the date and address of the post office/relay point where the package can be collected, upon presentation of an identity document. From the date indicated on the calling card, you have 7 to 15 days to collect your package. After this period, it will be automatically returned to the sender.

Using the parcel number provided by email, you can track the progress of your parcel by logging into the carrier's website.

delivery time

Upon shipment of the order, the Customer will be informed by email. CARAVANE undertakes to deliver within 15 days. However, this period is indicative and may be extended to a maximum of 30 days. If the period exceeds 30 days, the Customer may, by registered letter with acknowledgment of receipt, request the termination of the sales contract or grant CARAVANE an additional period. In the event of termination of the sales contract, CARAVANE undertakes to reimburse the Customer within a maximum of 14 days from receipt of the termination request.

Any delay in delivery must be reported to CARAVANE within 21 working days of dispatch, to allow the carrier to carry out an investigation.

Customs fees

For international deliveries (excluding the USA), product prices are indicated in euros, including VAT, but excluding customs fees. *Customs fees are the responsibility of the Customer, who must pay them directly to the carrier.

For the United States, product prices are listed in US dollars, excluding customs fees. Additional fees may apply for orders containing large products. Some large products cannot be shipped internationally or to certain coastal islands.

*Switzerland, Belgium and Great Britain

Conditions of access to the address
delivery

Given the dimensions and volume of certain products, it is the Customer's responsibility to check, before delivery, that the access conditions at the delivery address are compatible with the requirements (for example, doors with a minimum width of 75 cm). If this is not the case, the Customer will have to bear either the costs of a specific installation by the carrier, or the costs of a new delivery attempt.

Standard delivery is free for purchases over €150 in France and the United Kingdom, with the exception of orders:
 - Containing fabric-per-meter less than or equal to 3m,
- Whose delivery costs exceed €100,
- To Corsica, coastal islands and mountain areas that are difficult to access,
- Containing large references.

References to the following characteristics are considered to be voluminous:
- Developed perimeter*: greater than or equal to 3 m
- Total weight: greater than or equal to 30 kg
- Total length: greater than or equal to 2 m
*The expanded perimeter is equivalent to: (width + height) x 2 + length.

For Holi sofas and armchairs, a manufacturing period of 8 weeks is to be expected. Upon delivery, the Customer will carry out a physical inspection of the Product to determine whether the Product is affected by transport damage and/or whether it complies with the specifications of the order; in the first case, the Customer must report the damage on the delivery slip and/or within 48 hours by registered letter with acknowledgment of receipt to the carrier's address; in the second case, the lack of conformity of the Product with respect to the order must be notified to CARAVANE under the same conditions; failure to comply with this deadline will not accept any claims. The delivery time is an indicative time. Consequently, exceeding the indicative delivery date appearing on the order cannot give rise to damages, withholding, or cancellation of the current order.

In the event that the item(s) ordered do not provide satisfaction, the Customer has a legal period of fourteen (14) clear days from the day of receipt of the package to return it, in accordance with article L 121-20-12 of the Consumer Code, it being specified that when the period of fourteen (14) days expires on a Saturday, a Sunday or a public holiday or non-working day, it is extended until the next working day.

Complete the return form included in your package and attach it to the item(s) you wish to return.

Address for return of goods:
PROLOG Logistics
ZI Courbiere - Lark Street
Place called La Penneraiserie
St Macarius in Mauges
49450 Sevremoine

The product must be returned in its original packaging and in perfect condition. CARAVANE will not accept any products that are soiled, damaged, scratched, stained, or washed. In this case, the package will be returned to the Customer, and the cost of returning the product will be borne by the Customer.

The "Customs Declaration / CN23" document in the transparent pouch must appear on the outside of your package with the words "Sale of goods" crossed out and the "Return of goods" box checked. The invoices initially present on the outside of your package must also be present. CARAVANE reserves the right not to accept an international return if it does not meet these conditions.

From the exercise of your right of withdrawal, you have fourteen (14) days to return the purchased Product.
In the event of a return accepted by CARAVANE, you will be reimbursed, at the latest within fourteen days from the day on which CARAVANE receives the item and validates its conformity, in accordance with the provisions of article L. 121-21-4 of the Consumer Code.

Exclusion

In accordance with the provisions of Article L.221-28 of the Consumer Code, the Customer has no right of withdrawal with regard to products made to order or which are personalized.

Christmas :

For the holiday season (orders placed before December 25) Caravane is extending the validity period for return requests to 30 days online.

Caravane San Francisco Return and Exchange policy is as follows:

Caravane offers returns for store credit or exchange only within seven (7) days of original purchase or seven (7) days from receipt of products if items were shipped. Return shipping and the costs associated, is the responsibility of the purchaser. All items must be in original packaging and in the condition received. Note, store credit is non-refundable and cannot be exchanged for cash.

The transfer of ownership of the products to the Customer will only be made after full payment of the price by the latter, regardless of the delivery date of said products. However, the transfer of the risks of loss and deterioration of the products will be made to the Customer upon receipt of the products by the Customer, who is responsible, in the event of damage or loss (for example: damaged package, already opened, etc.), for making all reservations and exercising all recourse with the postal services.

CARAVANE undertakes to guarantee the conformity of its products within the meaning of articles L211-4 et seq. of the Consumer Code and to replace or reimburse any item with a hidden defect (articles 1641 et seq. of the Civil Code).

To comply with your order, the good must correspond to the description given on the Site and possess the qualities presented or present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.

In accordance with Article L211-11 of the Consumer Code, return costs will be reimbursed, upon receipt of supporting documents, after return of the product if the lack of conformity is confirmed. The Customer is therefore invited to keep the supporting documents for their return. Failing this, if the Customer does not attach their supporting document, they will be reimbursed at the basic postal rate for the delivery of a parcel.
The provisions of this article do not prevent the Customer from benefiting from the right of withdrawal mentioned above.

Generally speaking and subject to the warranty provisions listed above, our sofas are guaranteed for 5 years for the structures, 1 year for the coverings (fabrics, etc.) and 1 year for the mechanisms.

To change your sofa without changing your sofa, all you need is a magic trick: a different shade, a different material... A new cover. If you already have one of our slipcovered models, we'll make the new slipcover for you in our boutique*, with the exception of the HOLI sofa, for which you'll be billed only for the fabric yardage.*Offer available only in-store and on our slipcovered models (purchased in 2018 or later), with the exception of the HOLI sofa. Order a complete set of covers (does not work on components). In a Caravane fabric.COVER MAKING AND RETAPEModels with slipcoverThe offer: The making of a complementary cover set is offered.Only the fabric yardage is invoiced to the customer.Conditions- For a slipcovered sofa only- Purchased in 2018 or later- Order of a complete cover set (does not work on components)- In a Caravane fabricCase of sofas purchased before 2018: - The following precautions must be taken:

o The customer's slipcovers must be sent to the office, which will pass them on to the workshopo In the event that the customer absolutely wishes to keep his slipcovers, they must be returned to the workshop.
▪ Make him aware of the hazards of the result and write down in black and white that there can be no claims if the result is not perfectly adjusted.▪ It's up to the customer to give you all the dimensions, not you to go and get themException: As the Adar range has always been made by the same workshop, there is no constraint linked to the date of purchase. All you need to do is tell the workshop the year of purchase and whether it's the old or the new upholstery.Stretch modelsWe offer a reupholstering service. Additional costs: Transport to customer's home Reminder: despite numerous requests, it is not recommended to make a slipcover to lay over a stretched sofa. The result can vary greatly depending on the initial upholstery fabric and the fabric of the slipcover.

CARAVANE cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a breakdown in service, an external intrusion or the presence of computer viruses.
CARAVANE disclaims all liability for the content of sites to which hypertext links may refer from its own Site.

Furthermore, CARAVANE is exempt from any liability for any failure to meet its contractual obligations in the event of force majeure or unforeseeable circumstances. Force majeure is any event occurring independently of CARAVANE and the Customer that has the consequence of partially or totally preventing the performance of contractual obligations. In addition to those usually recognized by case law, the following are considered cases of force majeure or unforeseeable circumstances: total or partial strikes, internal or external to CARAVANE, lockouts, epidemics, earthquakes, fires, storms, floods, water damage, blockages of means of transport or supplies, government or legal restrictions, and blockages of electronic communications.

In the event of force majeure or unforeseeable circumstances, CARAVANE undertakes to inform the Customer within seven (7) days of its occurrence. If this impediment continues beyond a period of fifteen (15) days, the Customer may request the cancellation of his order.

All elements of the Site are and remain the intellectual and exclusive property of CARAVANE. The Customer is not authorized to reproduce, exploit, distribute, or use for any purpose whatsoever, even partially, elements of the Site whether software, visual or sound. The texts, images, drawings and the layout as well as the graphic charter of this Site are protected by intellectual property law. It is prohibited to copy, extract, distribute, modify or adapt the content of the Site. Downloading and printing of text, images and graphic elements are authorized for private and non-commercial use only. The reproduction of drawings, images, sound documents, video sequences and texts in other electronic or printed publications requires the prior written consent of CARAVANE. Failure to provide authorization is punishable by the offense of counterfeiting. The brands and logos appearing on the Site are registered and protected trademarks. Any total or partial reproduction of these brands and/or logos, made from the elements of the Site without the express authorization of CARAVANE constitutes the offense of counterfeiting punishable by articles L.335-2 and following of the Intellectual Property Code. The databases established by CARAVANE are protected by copyright as well as by the law of July 1, 1998 transposing into the Intellectual Property Code the European directive of March 11, 1996 relating to the legal protection of databases. Any extraction can only be limited and carried out for private purposes. Any simple or hypertext link is strictly prohibited.

Simply consulting the Site does not require registration or identification with CARAVANE.
On the other hand, any order requires prior registration and the creation of a personal account subject to the unreserved acceptance of the Confidentiality and Cookies Policy by the Customer.

The user undertakes, during the registration procedure, to provide complete and accurate data.
The creation of the personal account will result in the recording and computer processing of personal data, including IP addresses, which will be communicated to CARAVANE.

This recording and computer processing are intended to enable the taking and processing of the order, and to ensure delivery to the Customer.

The data is exclusively intended for use by CARAVANE but may also be communicated to its partners when the Customer has expressly accepted their disclosure by checking the corresponding box when ordering. Under no circumstances will this data be commercially transferred to third parties.

The information collected by CARAVANE during a Customer order is necessary for the management of the transaction and, for this purpose, may be communicated in whole or in part to CARAVANE service providers involved in the execution of the order.

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018, the Client has at any time a right of access, rectification, modification, limitation, deletion and finally the right to the portability of personal data concerning him by contacting Caravane Web responsible for this processing:

By mail: CARAVANE, 20 rue Saint-Nicolas – 75012 PARIS
By email to: caravaneweb@caravane.fr
In the event of opposition to the processing of data, no order can be placed.

The privacy policy, actively and unreservedly accepted when creating the personal account, governs the data communicated by the Customer. CARAVANE invites the Customer to consult them again.

These general terms and conditions of online sale are subject to French law. Any disputes that cannot be settled amicably are under the exclusive jurisdiction of the courts of PARIS, notwithstanding multiple defendants or third-party claims, unless otherwise provided for by public policy.

From 06/27/25 to 06/29/25 inclusive: Free delivery in France and the United Kingdom with the code WEEKEND25. Single-use code cannot be combined with other discounts.