Shipping & Returns
How to make a return?
Simply fill out the form in your package, listing each product you wish to return. Then simply return it with the item(s), in its original packaging(s). Return costs are your responsibility unless we make an error (valid only for France). For countries outside France, we do not support returns under any circumstances.
When will I receive my refund?
Your request will be processed once your package is received. You will receive your refund directly into your bank account or PayPal account.
Upon receipt, we prepare your order within 3 to 4 working days. Once your package has been shipped, it will be delivered to you between 3 and 5 days in mainland France.
If you are not at the address indicated on the day of delivery, you will be notified by a delivery notice indicating the procedure to follow to arrange a new delivery or collection from the post office.
Shipping costs are adjusted and calculated based on the weight and volume of your package. Shipping costs are visible just before order confirmation.
For international orders, product prices are indicated in euros, including VAT, but excluding customs fees. Customs fees must be paid by the Customer directly to the carrier.
You can track your package in your customer area as soon as your order is delivered to the post office. An email will also be sent to the email address provided with a link and tracking number that will allow you to track your package step by step.
We deliver throughout Europe and the rest of the world.
We would be grateful if you could contact us via the "contact" form and explain exactly the reason for your complaint. Our customer service will contact you as soon as possible.
Your order does not suit you?
You can return one or more items for a refund or exchange within 14 days from the day you received your order. The items you wish to return must be packaged in their original packaging with their labels.
Exclusion: In accordance with the provisions of Article L.221-28 of the Consumer Code, the Customer does not have any right of withdrawal with regard to products made to order or which are personalized.