Frequently Asked Questions

We do our best to prepare orders as quickly as possible. If your order has not yet been processed, some modifications may still be possible. Once your order has been shipped, it is unfortunately no longer possible to make any changes.

If your order has not yet been prepared, modifications or cancellation may still be possible. We kindly invite you to contact our customer service as soon as possible. Once the order has been shipped, it is unfortunately no longer possible to modify or cancel it.

No. Once your order has been placed, it is no longer possible to add items to it. We invite you to place a new order.

Provided your order has not yet been prepared or shipped, some changes may still be possible. Please contact our customer service as soon as possible so we can review your request.

Yes. You can enter a different delivery address from your billing address when placing your order. No document showing the purchase amount is included in the parcel.

No. No document showing the order amount is included in the parcel.

We kindly invite you to check your spam or junk mail folder. If you still cannot find the email, please contact our customer service and provide your first and last name as well as the email address used when placing your order.

You can find all information regarding returns, exchanges, and refunds in our Returns & Refunds FAQ.

Yes. Some fabrics, paints, and wallpapers are available as samples to help you make your choice.

It may be due to a discontinued collection, a permanent out-of-stock situation, or a temporary unavailability.

We do our best to reproduce colours as faithfully as possible. However, screen settings may slightly alter how they appear.

Yes. Natural materials age, develop a patina, and evolve naturally over time. This evolution is part of their beauty and authenticity.

A large part of our collections relies on artisanal craftsmanship, carried out by partner artisans around the world.

We recommend gentle care and following the maintenance instructions provided on each product page. To ensure long-lasting preservation of your items: - dust them regularly -avoid excessive humidity -protect textiles from prolonged exposure to sunlight

We select our materials for their quality, durability, and their ability to develop a beautiful patina over time.

Our samples allow you to compare materials, colours, and textures directly at home. Our in-store teams can also support you with your project.

This information is specified on each product page.

Depending on the model, some covers can be ordered separately. We invite you to contact our customer service team to check availability.

Delivery conditions vary depending on the model. The relevant information is specified on each product page.

It depends on the carrier and the selected delivery method.

Yes, we recommend that you check: -the product dimensions - access to your home -stairwells - elevators -doors and hallways

Click on the "forgotten password" link, enter the email address you provided when you registered and we will send you a link by email to reset your password and log in again as soon as possible.

Go to your customer account to update your information.

Your invoice is available in your customer account.

Yes. All transactions made on our website are fully secure.

When this option is available, it is offered directly at checkout.

No, this service is currently not available.

Our in-store teams are available to advise and support you in designing your interior. You can book an appointment directly from the “Our stores” page to benefit from a personalised consultation.

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