Some items may require additional preparation time. When this is the case, this information is clearly indicated on the relevant product page before you complete your purchase.

As soon as your order has been shipped, you will receive a confirmation email containing your parcel's tracking information.

Colissimo Pickup Point

- Price: €6

- Estimated delivery time: 3 to 5 business days

Standard Home Delivery
Orders are shipped via Colissimo, DPD or Geodis, depending on the items ordered.

- Estimated delivery time: 3 to 5 business days

UPS Express Delivery
For orders requiring faster delivery.

- Estimated delivery time: 1 to 3 business days

We ship to many European countries.

The average delivery time is 5 to 7 business days, depending on the destination country.

Delivery times may vary depending on the carrier and local customs procedures.

Free delivery:

- from €150 purchase in France and the United Kingdom (excluding large furniture)
- from €250 purchase in Belgium, Switzerland, Sweden, Denmark and Norway

Some bulky items require specific transport and are not eligible for free delivery.

Sofas, armchairs, large rugs, furniture, and other bulky items require a specific logistics process.

Their delivery time may be longer than for other products.

When applicable, delivery conditions are clearly indicated on the relevant product page.

Yes. If your order includes items with different availability, it may be shipped in multiple shipments.

You will then receive a separate tracking number for each parcel.

For orders shipped outside of France, prices displayed on the website are shown excluding taxes.

Depending on the destination country, local taxes, customs duties, or import fees may be requested by the relevant authorities upon arrival of your order.

These potential charges are not included in your order total and remain the responsibility of the recipient. Their amount depends on the regulations in force in the destination country, the nature of the products ordered, and, where applicable, the total value of the order.

As these fees are determined directly by local authorities, Caravane is not able to anticipate or communicate them before your order is shipped. We therefore recommend that you check with the relevant authorities in your country before completing your purchase.

If these fees are refused, the parcel may be held and then returned to our warehouse, depending on the timelines applied by customs authorities and the carrier.

As soon as your order is shipped, you will receive an email containing your tracking number.

You can track your parcel directly on the carrier’s website.

We kindly invite you to:

- Check with your household members or building concierge
- Verify whether the parcel has been left at a pickup point
- Contact our customer service so we can open an investigation with the carrier

Our customer service team is here to assist you.

Contact us: caravaneweb@caravane.fr