Privacy Policy & Cookies
CARAVANE wishes to inform you of the measures put in place to protect your personal data and your privacy in accordance with the legislation in force of Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of personal data (GDPR).
CARAVANE, a simplified joint-stock company registered in the Paris trade and companies register and whose head office is located at 6 rue Pavée 75004 Paris, specializing in the furniture retail sector, collects personal data only in the context of its sales activities in stores or on the website that it publishes, accessible at the address www.caravane.com .
In accordance with the GDPR, personal data means any information relating to an identified or identifiable natural person, whether directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to their physical, physiological, genetic, psychological, economic, cultural or social identity ("Personal Data").
CARAVANE may collect User Data on the website www.caravane.com(“the Site”) and during purchases in Caravane stores. The Personal Data that may be collected are as follows:
- user account data: first name, last name, billing and delivery postal address, email address, telephone number;
- transaction data;
- navigation data;
These Personal Data are exclusively intended to allow CARAVANE to identify the User and process the operations carried out on the Site. Simply consulting the Site does not require registration or identification with CARAVANE. However, any online order requires prior registration and the creation of a personal account. The User accepts and authorizes, when creating a personal account on the Site, that CARAVANE processes their Personal Data in accordance with this Privacy Policy. The User undertakes, during the registration procedure, to provide complete and accurate data. The creation of the personal account will result in the recording and computer processing of Personal Data, including IP addresses, which will be communicated to CARAVANE. This recording and computer processing are intended to allow the taking and processing of the order, and to ensure delivery to the Customer.
The Data is exclusively intended for use by CARAVANE but may also be communicated to its partners when the Customer has expressly accepted their disclosure by checking the corresponding box when ordering. Under no circumstances will this data be transferred to third parties. Data relating to payment methods are collected directly by our service providers PayPal and our online payment provider.
This Data is also kept for security purposes and in order to comply with legal and regulatory obligations and thus to enable CARAVANE to improve its Site.
CARAVANE does not share any Personal Data for commercial purposes with third parties.
Personal Data in the context of the use of the site and physical stores respond to the following purposes:
Use of Data & Legal Basis for Processing
Customer account management: Execution of the contract between a Customer and Caravane
Management of orders, delivery operations, complaints and product returns: Execution of the contract between a Customer and Caravane
After-sales service management – exchange with customer service: Execution of the contract between a Customer and Caravane
Combating fraud during payment and managing unpaid orders: Execution of the contract between a Customer and Caravane
For user experience: development of new products and services, measuring sales and audiences and carrying out statistics: Legitimate interest of Caravane
Sending newsletters and special offers: Customer consent
Participation in special events: Customer consent
Provision of social media sharing tools: Customer consent
The Data allowing the User to be identified is not communicated to third parties, except for the proper execution of the services offered (e.g. delivery of products, processing of payments by credit card or PayPal account, detection and prevention of fraud, carrying out maintenance operations and technical development of the Site). These partners comply with all applicable laws and regulations relating to Data protection.
The User is informed that the Data may be disclosed to third parties in application of a law, a regulation or by virtue of a decision of a competent regulatory or judicial authority.
User Data is hosted within the European Union, or where applicable stored in countries recognized as having a sufficient level of guarantee by the European Commission.
Customer or User Rights
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018, the Client or User of the Site has the right to exercise the following rights:
- A right of access, rectification, modification and deletion of his data,
- A right to object to the processing of their data,
- A right to restriction of processing,
- A right to the portability of one’s data,
The Customer may exercise all of these rights by contacting Caravane WEB, responsible for this processing, which undertakes to respond:
By mail: Caravane – 20 rue saint Nicolas 75 012 Paris
By email to: caravaneweb@caravane.fr
For all Data processing for which CARAVANE has requested consent from the Customer or User (deposit of cookies, commercial prospecting, etc.), the latter may withdraw it at any time. This withdrawal does not affect the legality of operations or processing carried out before it. However, in the event of opposition to the processing of data, no orders may be placed.
In the event of a dispute, the Client or User has the right to lodge a complaint with the CNIL ( www.cnil.fr )
Archiving and storage of Data
In accordance with the provisions of Article L134-2 of the Consumer Code, CARAVANE archives purchase orders and invoices on a reliable and durable medium constituting a faithful copy. The Customer and the User are informed that the Data and the content associated with it will be kept for 3 years from the last purchase. The Data of people who have never purchased are kept for 3 years from the closure of the customer account. At the end of this 3-year period, CARAVANE may contact the person concerned to find out if they wish to continue receiving commercial solicitations. In the absence of a positive response, the data will be automatically deleted.
Finally, audience measurement and advertising cookies are placed on your device for a maximum period of 13 months.
Cookies
1. What is a cookie?
A cookie is a text file that can be saved in a dedicated space on your terminal's hard drive when you consult an online service using your browser software. A cookie file allows its issuer to identify the terminal in which it is saved, for the duration of the cookie's validity or registration.
When you connect to our Site, we may, subject to your choices, install various cookies in your Terminal allowing us to recognize the browser of your Terminal during the validity period of the cookie concerned. The Cookies that we issue allow us to:
- To establish statistics and volumes of traffic and use of the various elements making up our Site (sections and content visited, paths taken), allowing us to improve the interest and ergonomics of our services;
- To adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and viewing or reading software that your terminal has;
When you first visit www.caravane.fr , an information banner will be displayed at the bottom of the page "By continuing on this site, you accept the use of cookies, used to guarantee you the best possible experience. To find out more, click here"
By continuing to browse the Site after clicking on "I accept", you expressly consent to CARAVANE being able to place cookies on your device. The banner will remain displayed until the person has continued browsing, i.e. until they have gone to another page of the Site or clicked on an element of the site.
2. Cookies issued on our site by third parties
The issue and use of cookies by third parties are subject to the privacy policies of these third parties. We inform you of the purpose of the cookies of which we are aware and the means at your disposal to make choices with regard to these cookies.
Cookies issued by third-party applications integrated into our Site:
We may include on our Site computer applications from third parties, which allow you to share content from our Site with other people or to let these other people know that you have viewed or are interested in content from our Site. This is particularly the case for the "Share" and "Like" buttons from social networks (such as "Facebook", "Twitter", etc.).
The social network providing such an application button is likely to identify you through this button, even if you did not use this button when you visited our Site. Indeed, this type of application button can allow the social network concerned to track your browsing on our Site, simply because your account with the social network concerned was activated on your Terminal (open session) during your browsing on our Site.
We have no control over the process used by social networks to collect information relating to your browsing on our Site and associated with the personal data they have. We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, in particular advertising, of the browsing information that they can collect through these application buttons. These protection policies must in particular allow you to exercise your choices with these social networks, in particular by setting up your user accounts for each of these networks.
3. Your choices regarding cookies
You have several options for managing cookies. Any settings you make may change your Internet browsing and your access conditions to certain services requiring the use of Cookies. You can choose at any time to express and modify your wishes regarding cookies, by the means described below.
3.1 The choices offered to you by your browser software
You can configure your browser software so that cookies are saved in your Terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or rejection of cookies is offered to you punctually, before a cookie is likely to be saved in your Terminal. For more information, see the section "How to exercise your choices, depending on the browser you use?"
(a) The Cookie Agreement
The recording of a cookie in a terminal is essentially subject to the will of the user of the terminal, which the latter can express and modify at any time and free of charge through the choices offered to him by his navigation software.
If you have accepted in your browser software the recording of cookies in your Terminal, the cookies integrated in the pages and contents that you have consulted may be stored temporarily in a dedicated space of your Terminal. They will be readable there only by their issuer.
(b) Refusal of cookies
If you refuse the recording of cookies on your terminal, or if you delete those that are recorded there, you will no longer be able to benefit from a certain number of functionalities that are nevertheless necessary to navigate in certain areas of our Site. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we or our service providers could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet.
Where applicable, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for Sephora to record or consult the cookies necessary for their functioning and which you have refused or deleted.
(c) How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies.
3.2 Your choices expressed online with interprofessional platforms
Regarding advertising cookies, you can also connect to the Youronlinechoices site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. You will be able to find out which companies are registered on this platform and which offer you the possibility of refusing or accepting the cookies used by these companies to adapt the advertisements that may be displayed on your terminal to your browsing information: http://www.youronlinechoices.com/fr/controler-ses-cookies/ . This European platform is shared by hundreds of online advertising professionals and constitutes a centralized interface allowing you to express your refusal or acceptance of cookies that may be used to adapt the advertisements that may be displayed on your terminal to your browsing. Please note that this procedure will not prevent the display of advertisements on the websites you visit. It will only block technologies that allow ads to be tailored to your interests.
4. If you share the use of your terminal with other people
If your Terminal is used by several people and when the same Terminal has several browser software, we cannot ensure with certainty that the services and advertisements intended for your Terminal correspond to your own use of this Terminal and not to that of another user of this Terminal.
Where applicable, sharing the use of your Terminal with other people and configuring your browser settings with regard to cookies is your free choice and your responsibility.
For more information on cookies and their use, you can consult the file of the National Commission for Information Technology and Civil Liberties at the following address: http://www.cnil.fr .
5. Modification of our Cookies Charter
CARAVANE may be required to modify its Cookies Policy. Due to the changes that may occur in the Policy, we invite you to regularly visit the “Cookies” section. We will ensure that you are informed of these changes by a special mention on our site.