Shipping & Returns
The delivery area covers Europe and international destinations. Products will be sent to the delivery address specified by the Customer when ordering. Delivery costs are calculated based on the weight/volume of the package and the destination country.
Orders are delivered by Colissimo, Geodis, DPD, or Guisnel for Europe and UPS for international deliveries. Packages are delivered Monday through Saturday, directly to the address provided, with a signature required.
In the event of absence or inability to deliver the package, the carrier will leave a calling card stating the date and address of the post office/relay point where the package can be collected, upon presentation of an identity document. From the date indicated on the calling card, you have 7 to 15 days to collect your package. After this period, it will be automatically returned to the sender.
Using the parcel number provided by email, you can track the progress of your parcel by logging into the carrier's website.
Caravane Express Delivery offers an express delivery service via UPS Express Saver, available only for deliveries within mainland France.
This premium service guarantees fast delivery within one (1) working day from dispatch of the order.
Delivery times may vary depending on destination, order size and busy periods.
Delivery times may vary depending on the destination, order volume and busy periods.delivery is not offered for this shipping method, even for orders over €150.
Orders placed at the weekend (Friday after 12 noon to Sunday inclusive) are prepared from the following Monday, as our warehouse is closed on Saturdays and Sundays.
By selecting this service, the customer acknowledges that he/she is opting for express delivery and accepts the associated additional costs.
How to make a return?
Simply fill out the form in your package, listing each product you wish to return. Then simply return it with the item(s), in its original packaging(s). Return costs are your responsibility unless we make an error (valid only for France). For countries outside France, we do not support returns under any circumstances.
When will I receive my refund?
Your request will be processed once your package is received. You will receive your refund directly into your bank account or PayPal account.
Upon receipt, we prepare your order within 3 to 4 working days. Once your package has been shipped, it will be delivered to you between 3 and 5 days in mainland France.
If you are not at the address indicated on the day of delivery, you will be notified by a delivery notice indicating the procedure to follow to arrange a new delivery or collection from the post office.
Shipping costs are adjusted and calculated based on the weight and volume of your package. Shipping costs are visible just before order confirmation.
For international orders, product prices are indicated in euros, including VAT, but excluding customs fees. Customs fees must be paid by the Customer directly to the carrier.
You can track your package in your customer area as soon as your order is delivered to the post office. An email will also be sent to the email address provided with a link and tracking number that will allow you to track your package step by step.
We deliver throughout Europe and the rest of the world.
We would be grateful if you could contact us via the "contact" form and explain exactly the reason for your complaint. Our customer service will contact you as soon as possible.
Your order does not suit you?
You can return one or more items for a refund or exchange within 14 days from the day you received your order. The items you wish to return must be packaged in their original packaging with their labels.
Exclusion: In accordance with the provisions of Article L.221-28 of the Consumer Code, the Customer does not have any right of withdrawal with regard to products made to order or which are personalized.