Returns & refunds
At Caravane, we want you to be fully satisfied with your order.
If an item does not ultimately suit your interior, you can request a return within 14 days of receiving your order.
We support you at every step and invite you to review below the return, exchange, and refund conditions.
You can return one or more items within 14 days of receiving your order.
After this period, we will unfortunately no longer be able to accept your return.
How do I make a return?
A return form is included with every order.
To return an item:
- Fill in the form stating the reason for the return.
- Place the items back in their original packaging where possible.
- Include the form in your parcel.
- Send the parcel to the address indicated on the form.
Items must be:
- unused
- clean
- complete
- in perfect condition
- accompanied by any accessories
- returned in their original packaging where possible
Any item returned incomplete, used, damaged, or not in a resalable condition cannot be refunded.
Yes, return shipping costs are the customer’s responsibility.
However, they are covered by Caravane in the following cases:
- order preparation error
- defective product
- item damaged upon receipt
In these cases, our customer service team will provide you with a prepaid return label.
Yes, subject to availability.
Simply indicate the item you would like in exchange on the return form.
If it is no longer available at the time your request is processed, we will proceed with a refund for the returned item.
Once your return has been received, our teams check that the items comply with the return conditions.
After validation, the refund is issued to the payment method used for your order within a maximum of 7 days.
Depending on your bank, additional time may be required for the amount to appear on your account.
We are sincerely sorry.
Please contact our customer service as soon as possible, specifying the affected items and including photographs.
Depending on the situation, we will offer an appropriate solution: replacement, exchange, or refund.
If a return is required, a prepaid return label will be provided.
Contact: caravaneweb@caravane.fr
No. Orders placed on caravane.com cannot be returned in-store and must follow the dedicated online return procedure.
Purchases made in-store are handled directly by the relevant store.
We invite you to contact the store where you made your purchase to find out the applicable return conditions.
In accordance with current regulations, the following items cannot be returned:
- custom-made products
- made-to-order printed wallpapers
- fabrics cut to measure
Our customer service team is available to assist you.
Contact us at: caravaneweb@caravane.fr